cerahPrivacy Policy
This page describes what data we collect when you use cerah and how we keep that information protected. We at cerah collect personal information to verify your identity, process your deposits and withdrawals, comply with financial regulations, and provide customer support. Your data is encrypted in transit and at rest, stored securely on our servers, and never shared with third parties without your explicit consent.
Our cerah privacy policy covers what information we gather—your name, email, phone number, payment details, identification documents—and how we use it. We explain which processors handle your data, what rights you have over your information, and how you can contact us if you have concerns. We are committed to transparency about data handling and compliance with regional privacy regulations.
If you have questions about our cerah data practices or want to exercise your rights over your information, our support team is available to assist. We welcome your feedback on how we can improve our privacy safeguards.
What Data We Collect on cerah
We at cerah collect personal information in several categories. First, we gather identity information: your full legal name, date of birth, national ID number or passport number, and address. Second, we collect contact information: your email address and phone number. Third, we gather payment information: your bank account or e-wallet details, transaction history, and deposit and withdrawal records. Fourth, we collect account activity data: your login history, IP address, device type, and browser information. All this information is necessary for us to verify your identity, comply with Indonesian financial regulations, prevent fraud, and provide cerah services to you.
When you access cerah on your mobile device, we log your device identifier, operating system version, app version, and connection type (WiFi or cellular). We also record your gaming activity—which markets you view, which bets you place, and when you log in and out. This data helps us optimize our cerah platform for your device and detect unusual account behavior that might indicate fraud or unauthorized access.
Our cerah Identity Verification Documents
To comply with anti-money-laundering (AML) regulations, we require you to upload a valid national ID or passport and a recent address proof (utility bill, bank statement, or rental agreement). We store scans of these documents encrypted on our cerah servers, separate from your payment information. We use these documents only to verify your identity and to comply with law. We do not share them with third parties unless required by law enforcement or a court order.
We at cerah retain your identity documents for the duration of your account plus a retention period required by law (typically 5-7 years). After this period, we securely delete or anonymize your documents. If you request account closure, we retain your data only as long as necessary to process your withdrawal and comply with regulatory requirements.
Encrypted Storage on cerah
We at cerah encrypt all personal data in transit using TLS 1.2 or higher. Your data at rest on our servers is encrypted using industry-standard encryption. We do not store passwords in plain text—we hash all passwords using a secure algorithm. Only you can decrypt your account with your password.
How We Use Your Data
We at cerah use your personal information for specific purposes. We use your identity information to verify your eligibility and comply with KYC regulations. We use your contact information to send account notifications, support messages, and transaction confirmations. We use your payment information to process deposits and withdrawals via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We use your activity data to detect fraud, prevent abuse, and optimize our cerah platform performance.
We do not use your data for marketing purposes without your consent. We do not sell your data to advertisers or data brokers. We do not share your gaming preferences or betting history with any third party. Your data remains yours—we are stewards of it, not owners.
Your privacy on cerah is not negotiable. We collect only what we need, store it securely, and use it only for the purposes you've consented to.
Third-Party Processors and Your Rights on cerah
We at cerah work with third-party service providers to deliver our platform. Our hosting provider operates servers in secure data centers. Our payment processor handles credit card and bank transfer processing. Our SMS provider sends account notifications and 2FA codes. Our email provider hosts our support messages. All third-party processors are bound by confidentiality agreements and use your data only to provide their contracted services. We do not allow them to use your data for other purposes.
Our cerah servers may be located outside your home jurisdiction. Your data is subject to the laws of the jurisdiction where our servers are hosted. However, we comply with regional data-protection principles and do not transfer your data to high-risk jurisdictions without appropriate safeguards.
Your Rights Over Your cerah Data
You have rights over your personal information on cerah. You can request access to all data we hold about you. You can request correction of inaccurate information. You can request deletion of your data (subject to legal retention requirements). You can download a copy of your information in a portable format. To exercise any of these rights, contact our support team with a clear request. We respond to all data requests within 30 days.
We at cerah honor requests to withdraw consent for optional data collection (such as push notifications or marketing emails). However, we cannot delete data that we are legally required to retain for anti-money-laundering or financial regulations compliance.
Cookies and Tracking on cerah Mobile
We at cerah use cookies to remember your login session, your language preference, and your account settings. On our mobile app, we use similar technologies (app-specific identifiers) for the same purpose. These cookies do not track you across other websites or apps. You can disable cookies in your browser settings, but this may affect your cerah experience—for example, you may need to re-enter your password on each visit.
We do not use tracking pixels, analytics cookies, or third-party trackers on cerah. We do not sell cookie data to advertisers. We track only what is necessary to operate our platform securely and measure technical performance.
Changes to Our cerah Privacy Policy
We at cerah may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of cerah after notification means you accept the updated policy. If you do not agree with changes, you may close your account and request a withdrawal of your balance.
Our cerah privacy policy reflects our core commitment: your data is yours, and we are custodians of it. Whether you access cerah from Jakarta, Surabaya, Bandung, or Medan, whether you deposit via QRIS or e-wallet, we apply the same data protection standards. If you have questions about how we handle your information, contact our support team. Thank you for trusting cerah with your data.