cerah Terms of Use

When you create an account on cerah, you agree to our terms of use. These terms set out the rules that govern your access to our platform, how we handle your account, what happens when you deposit and withdraw funds, and how we resolve disputes. We at cerah enforce these terms consistently across all users to maintain a fair, secure, and compliant gaming environment.

Our cerah terms cover account eligibility, identity verification, deposit and withdrawal procedures, bonus conditions, prohibited conduct, and our liability limits. We also explain how we handle your personal data, how you can contact us if you have a complaint, and the jurisdiction under which our terms are interpreted. By accessing cerah, you confirm that you have read and understood these terms and agree to be bound by them.

This page outlines the key provisions of our cerah terms. For the complete legal text, please refer to our full terms document. If you have questions about any provision, our support team is available to clarify.

Account Eligibility and Registration on cerah

To open an account on cerah, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer cerah services in regions where online gaming is prohibited by local law. You are responsible for verifying that your location permits access to cerah before you register. If you access cerah from a restricted jurisdiction, we may suspend or close your account without notice.

When you register on cerah, you provide your full legal name, date of birth, email address, and phone number. We require this information to comply with Indonesian financial regulations and to prevent fraud. You must provide accurate information—if we discover that your registration details are false or misleading, we reserve the right to close your account and forfeit any balance.

Our cerah Identity Verification Process

Before you can deposit funds on cerah, we require identity verification (KYC). You upload a valid national ID or passport and a recent address proof (utility bill, bank statement, or rental agreement). Our verification team reviews your documents within a few hours. If your documents are unclear or incomplete, we request resubmission. Once verified, we unlock your account for deposits and real-money play.

We at cerah store your identity documents encrypted and separate from your payment information. Your data is protected under our privacy policy (available at privacy-policy). We do not share your personal information with third parties without your explicit consent, except where required by law or to prevent fraud.

Deposits and Payment Methods

We at cerah accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to our mobile banking, local payment, online payment, or e-wallet accounts. All deposits must originate from an account registered in your name. We do not accept third-party transfers. Each deposit is logged with a timestamp, reference number, and payment method for your records.

We charge no deposit fees on cerah. Your entire transferred amount becomes immediately playable once payment clears. If a deposit fails or does not arrive within a reasonable window, contact our support team with your transaction receipt. We investigate all deposit disputes and resolve them within 24 hours.

Withdrawals and Compliance Review

When you request a withdrawal from cerah, we initiate a compliance review. Our team verifies that your account activity matches typical patterns and that no suspicious behavior has occurred. This review typically takes 24 to 48 business hours. We will email or SMS you if we need clarification on any transaction or activity.

Once approved, we transfer your funds to your original deposit method. If you deposited via mobile banking, we withdraw to that local payment wallet. If you deposited to a online payment account, we reverse the transfer to that account. We never consolidate payment methods. Your funds are held in a segregated trust account separate from our operating funds, ensuring your money is protected by law.

Our cerah terms are designed to protect both you and our platform. We enforce them fairly and consistently, and we welcome questions about any provision.

Prohibited Conduct and Dispute Resolution

We at cerah prohibit certain conduct on our platform. You may not use cerah to launder money, engage in fraud, manipulate odds, collude with other players, or access our systems without authorization. You may not use automated tools, bots, or scripts to interact with cerah. You may not create multiple accounts to circumvent our limits or verification requirements. Violation of these rules results in account suspension or permanent closure, and forfeiture of any balance.

If you believe cerah has made an error—a disputed game outcome, an incorrect payout, or an unauthorized transaction—you can file a dispute within 24 hours of the event. Provide the transaction ID, date, and a detailed description of the issue. Our compliance team investigates all disputes and responds within 24 hours. If an error is confirmed, we credit your account immediately.

Our cerah Liability and Limitation of Damages

We at cerah provide our platform "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. To the maximum extent permitted by law, our liability for any claim arising from your use of cerah is limited to the amount you deposited in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

If cerah experiences a technical outage, system error, or force majeure event (natural disaster, war, pandemic), we are not liable for any losses you incur. We will make reasonable efforts to restore service and notify you of the issue, but we do not guarantee compensation for downtime.

Jurisdiction and Governing Law

Our cerah terms are governed by the laws of the jurisdiction in which our operator is licensed. Any dispute arising from these terms or your use of cerah is subject to the exclusive jurisdiction of the courts in that jurisdiction. You agree to submit to the jurisdiction of those courts and waive any objection to venue or inconvenient forum.

Our cerah services are available only where local law permits. If you access cerah from a jurisdiction where our services are prohibited, you do so at your own risk. We reserve the right to suspend or close your account if we determine that you are accessing cerah from a restricted jurisdiction.

Changes to Our cerah Terms

We at cerah may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of cerah after such notification constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request a withdrawal of your balance.

Our cerah terms reflect our commitment to fair play, security, and compliance. We enforce them consistently and welcome your questions. If you need clarification on any provision, contact our support team. Whether you're in Jakarta, Surabaya, Bandung, or Medan, our terms apply equally to all users. Thank you for choosing cerah.